Customer Contact Terms and Conditions

We are thrilled to assist you via our Online Chat and Customer Care portals, but have a few terms you should be aware of when contacting us via email or online chat.

Product, Delivery Advice and Risk Liability

  1. Size and Fit Guidance:
    The size and fit advice provided by Hoolies chat service is based on general industry standards and our own product specifications. is not liable for recommendations regarding sizes, fit, or suitability for a particular season. Customers are encouraged to use their discretion and personal judgment when selecting sizes.
  2. Product Safety:
    While ensures that all clothing adheres to safety standards, we are not liable for any harm that may come to a child as a result of wearing our products. It is the responsibility of the caregiver to ensure the child’s safety and suitability of the garment for the child’s age and activities.  
    Any customer modifications to the product void any liability on the part of
  3. Delivery Time Frames: provides estimated delivery time frames as a guideline only. We are not liable for any delays in delivery due to unforeseen circumstances or factors beyond our control.
  4. Layering and Overheating:
    Advice provided on layering, onesies, and sleep sacks is intended to guide but not prescribe how to dress a child. is not liable for any overheating or discomfort experienced by a child due to layering or the use of our products. Caregivers should monitor the child’s comfort and adjust clothing as needed.
    It’s advisable to follow the general rule of dressing babies in one more layer than what an adult would wear for comfort in the same conditions. If you have any concerns about the specific type of fabric you have, it’s best to consult with a pediatrician.
  5. Acknowledgment of Risks:
    By purchasing and using our products, customers acknowledge the risks and agree to assume full responsibility for the safe use of the products.

• Users are expected to maintain respectful communication. We reserve the right to terminate a chat session if a user’s conduct is deemed inappropriate.
• Users must not transmit any messages that are abusive, offensive, or inappropriate in nature. reserves the right to terminate the chat session or cease email responses if a user engages in such conduct.


Intellectual Property
• Any advice, responses, or information provided during the chat service are the intellectual property of and may not be used for commercial purposes without consent.
• Unauthorized use of this content for commercial purposes is prohibited.
Dispute Resolution:
In the event of a dispute, users agree to first contact to seek a resolution. If the matter cannot be resolved, further action may be taken under the jurisdiction of South African law.
Governing Law:
These terms and conditions are governed by the laws of South Africa, without regard to its conflict of law principles.
If any provision of these terms is deemed invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions will remain in full force and effect.
Entire Agreement:
These terms constitute the entire agreement between you and and govern your use of the chat and email service, superseding any prior agreements between you and
Changes to Terms: reserves the right, at our sole discretion, to modify or replace these terms at any time. By continuing to access or use our chat service and customer care email after those revisions become effective, you agree to be bound by the revised terms.
The Service reserves the right to modify or discontinue the customer care email and chat service at any time without notice.
Acceptance of Terms:
By using the Hoolies online chat or email Customer Care Service, you acknowledge that you have read, understood, and agreed to these terms and conditions.