DELIVERIES

Hoolies Online Orders ship to South Africa only. Exports to wholesalers only.
DELIVERY COSTS

  • Main centers:  R 60.00
  • Durban regional: R 39.00 
  • Outlying and remote areas: Cost calculation at checkout

Wholesale orders: Courier cost to be quoted on confirmed order

DELIVERY TIMES
Extended delivery times may apply during sale promotions.
Your order is a priority. We will do our utmost to expedite delivery.
Under normal conditions, the following turnaround times apply.

  • 3-5 days to Main Centers  
  • 5-7 days to Outlying Areas    

Exact Times: Our courier service does their absolute best to deliver on time, however, we cannot guarantee an exact delivery date or time.
Gifts: Please specify any special delivery instructions during checkout in the ‘note’ section. We gladly offer free gift wrapping and will remove tags.
PO Boxes: No deliveries to P.O Boxes.
If you are not available to receive your parcel, a surcharge for re-delivery may be raised by the courier.

DURBAN COLLECT
Regret no collections of orders at the Durban factory at this time. A reduced delivery rate of R39.00 applies. (Note collections for returns: R60.00)

  • Walk-in sales. We are only open to the public on special sale days. Please sign up to our VIP list for pre-alerts. 

Confirmation
As soon as your order is sent, we will send you a notification which includes a tracking / waybill number so that you can call to follow up on your parcel.

If our courier service is unable to meet the estimated delivery time, neither them nor Hoolies will be held liable for any losses, liabilities, charges, costs or damages as a result of late delivery.

Should you have any hassles concerning delivery or in rare cases, damaged goods, please get in touch with Customer Care  or use our Contact page.
See FAQ for more information.

RETURNS and REFUNDS
Terms and Conditions

  • Hoolies only accepts returns or swop requests for items purchased on www.hoolies.co.za. Purchases made from other retailers, please refer to that retailer’s sale and return policy.
  • Goods in transit remain the purchaser’s responsibility until received in good order by us.
  • Washing instructions must be adhered to. Cotton items washed in hot water, in an over-full machine or excessively rubbed by hand,  will damage the prints.
  • Items must be in the original state, unwashed and with tags still attached.
  • The customer has 7 days from receipt  to notify us. Regret, we are not able to assist after this.

Procedure to log a return or swop request.

Notify us  with your order number and description of items you would like to swop or return.
You courier to us:
Address: 73 Acutt ave, Briardene, Durban 4051. Tel: 031 5631168
Note: We do not collect from the post office.
We collect: A collection courier fee applies.
Refunds over R300:
You will be refunded to the card you used for your order within 7 days after goods have been inspected, less the courier fee if we collected.
Refunds under: R300
A store credit will be issued, less the courier fee if we collected.
5- Place a new order for the items you would like to replace the returned item with.

MISSING ITEMS
Check that your parcel has not been tampered with. If it has, take a photo and  Contact customer care straight away. Claims for shortages have to be reported within 24 hours of courier receipt. After this, we will be unable to assist, replace missing items, or claim from insurance.

EXPORTS
Hoolies.co.za exports wholesale to other countries. Regrettably, our online store only caters for South African residents.

Contact us to find out about Wholesale and Reseller options.