DELIVERIES

Extended Delivery times apply during Sales Promotions.

Shipping Fees and Delivery Times

Shipping Fees (Before VAT)
• Standard Locations: Approximately R 70.00
• Durban Area: Around R 50.00
• Remote Regions: Calculated at checkout, around R100 – R160 dependent on location.

Bulk Orders: Delivery costs provided upon order confirmation

Estimated Delivery Periods Post-Dispatch
• Main Areas: 3-5 working days
• Less Accessible Locations: 5-8 working days
• Isolated Areas: Over 10 days

• Note: Delays may occur during sales or for pre-ordered items. Check product details for specific timings.

Upon dispatch, you’ll receive a text and email with a tracking number to monitor your package. Remember to inspect your spam folder too. We collaborate with Fastway, Courier Guy, and Rhenus for deliveries.

Important Information:

Order Changes: Once confirmed, orders can’t be modified. Exchanges are possible post-delivery (excluding sale and pre-ordered goods).
Address Alterations: Delivery details cannot be revised after order placement.
Delivery Guarantees: We strive for punctuality but can’t promise exact delivery times.
Gift Handling: Indicate any special instructions at checkout. Gift wrapping is available.
PO Box Deliveries: Not available.
Missed Deliveries: Additional fees may apply for redelivery attempts.
Returns: If unclaimed or refused, items will be sent back, incurring fees and a handling charge. Refunds follow upon receipt of returned goods in proper condition.
Local Pick-up: Unavailable in Durban. Local deliveries enjoy reduced rates.
Return Shipping: Approximately R95.00 excluding tax, varies by courier.

Order Confirmation and Delivery:

Receipt Confirmation: Notifications sent upon dispatch. Check all folders for tracking details.
Authorized Receipt: Ensure someone can receive the delivery on your behalf.
Liability for Delays: Neither couriers nor Hoolies are responsible for late deliveries.
• High-Risk Areas: Alternate arrangements may be necessary.
Delivery Schedule: Weekdays from 08h30 to 17h00, excluding public holidays.
• Delivery Issues: Contact us for any delivery concerns or damaged goods.

Returns and Exchanges:

• Process: Submit requests online within 7 days.
• How to initiate a return, here
Restrictions: Certain items like sale goods, custom orders, and pre-orders are non-returnable.
Incorrect Postal Codes: May incur rerouting charges.
• Purchases from Other Retailers: Refer to their return policies.
Transit Liability: Items remain your responsibility until we receive them.
Care Instructions: Follow washing guidelines to avoid damage.
Return Conditions: Items must be unused, unwashed, and tagged.
Policy: Full details available on our website.

Missing Items:

Verification: Inspect parcels for tampering immediately.
• Reporting: Shortages must be reported within 24 hours of receipt.

Pre-Order Policy:

Payment: Required at checkout.
Cancellation: Not possible due to the custom nature of pre-orders.
Shipping Estimates: Provided on product pages, typically within 2 weeks.
Delays Notification: Communicated via email.
Unforeseen Issues: Full refunds issued if necessary.
• Combined Orders: Shipped together once pre-order items are ready.
Agreement: Placing an order signifies acceptance of these terms.
Liability: Hoolies is not liable for any pre-order related losses or damages.

International Wholesale:

• Exports: Available for bulk orders
Online Store: Exclusively for South African customers.
• Inquiries: Contact us for wholesale and reseller details.