Extended Delivery times apply during Sales Promotions.
Shipping Fees and Delivery Times
Courier Fees
Shipping Fees (ex vat) – Calculated at checkout
• Standard Locations: +- R 70.00 – R90.00
• Durban Area: +-R 50.00 – R65.00
• Remote Regions: Calculated at checkout, +- R100 – R250 dependent on location.
• Pudo Locker Deliveries +- R60.00
Reply to your order confirmation with your locker choice.
• Bulk Orders: Delivery costs provided upon order confirmation.
Delivery Times
Estimated Delivery Periods Post-Dispatch
• Main Areas: 2-5 working days
• Less Accessible Locations: 5-8 working days
• Isolated Areas: Over 10 days
• Pudo Lockers: 1-4 days
Urgent delivery requirements: Please get in touch via online chat and we will try our best to expedite your delivery.
Upon dispatch, you’ll receive a text and email with a tracking number to monitor your package. Remember to check your spam folder too. We collaborate with Fastway, Courier Guy, and Rhenus for deliveries.
Pudo Locker Deliveries
Our checkout is set for door to door deliveries. During beta testing the Pudo Locker Plugin provided by Courier Guy, it created a conflict with our Fastway plugin.
We can offer Pudo Locker Deliveries with manual intervention after the customer checks out.
Pudo Locker Selection Process
Step 1: Select PUDO as a delivery option.
Step 2: Within 10 minutes of receiving your order confirmation, reply with your chosen Pudo Locker location.
Please Note:
• You will receive a tracking link and PIN via email and SMS to monitor your delivery.
• Delivery time: 1-4 days.
Track Your Pudo Parcel
Stay updated on your parcel’s journey with the provided tracking information.
Pudo Locker Terms & Conditions:
• Collection Timeframe: Parcels must be collected within 36 hours of delivery.
• Uncollected Parcels: Parcels not collected from the locker will be returned to Hoolies.
• Refunds for Uncollected Parcels: If a parcel is returned, we will issue a refund minus the delivery and return fees, along with a 10% handling fee.
Hoolies does not collect from Pudo Lockers for normal returned orders, whether initially delivered via Pudo or not. Locker drop off’s for returns must be marked for delivery to our door.
Important Information:
• Order Changes: Once confirmed, orders can’t be modified. Exchanges are possible post-delivery (excluding sale and pre-ordered goods).
• Address Alterations: Delivery details cannot be revised after order placement.
• Delivery Guarantees: We strive for punctuality but can’t promise exact delivery times.
• Gift Handling: Indicate any special instructions at checkout. Gift wrapping is available at no charge.
• Post Boxes and Locker Deliveries: Not available.
• Missed Deliveries: Additional fees may apply for redelivery attempts.
• Returns: If unclaimed or refused, items will be sent back, incurring fees and a handling charge. Refunds follow upon receipt of returned goods in proper condition.
• Local Pick-up: Unavailable in Durban. Local deliveries enjoy reduced rates.
• Return Shipping: Approximately R95.00 excluding tax, varies by courier or the customer can courier directly to our factory.
Order Confirmation and Delivery:
Once you have paid for your order, you will receive an email and text confirmation. Please contact us if you have not received your notification.
• Dispatch Confirmation: Notifications sent upon dispatch. Check all folders for tracking details.
• Authorized Receipt: Ensure someone can receive the delivery on your behalf.
• Liability for Delays: Neither couriers nor Hoolies are responsible for late deliveries.
• High-Risk Areas: Alternate arrangements may be necessary.
• Delivery Schedule: Weekdays from 08h30 to 17h00, excluding public holidays.
• Delivery Issues: Contact us for any delivery concerns or damaged goods.
Hoolies offers a hassle-free **7-day return policy.
• Process: Log an online Return Request within 7 days.
• Restrictions: Certain items like sale goods, custom orders, and pre-orders are non-returnable.
• Returns method: Strictly via courier to our factory. We arrange or you send it with your own courier to our door.
• Incorrect Postal Codes: May incur rerouting charges.
• Purchases from Other Retailers: Refer to their return policies.
• Transit Liability: Items remain your responsibility until we receive them.
• Care Instructions: Follow washing guidelines to avoid damage.
• Return Conditions: Items must be unused, unwashed, and tagged.
• **Returns and Tax Policy: Full details available on our website.
Missing Items:
• Verification: Inspect parcels for tampering immediately.
• Reporting: Shortages and damages must be reported within 24 hours of receipt via the contact page.
• Payment: Required at checkout.
• Cancellation: Not possible due to the custom nature of pre-orders.
• Shipping Estimates: Provided on product pages, typically within 2 weeks.
• Delays Notification: Communicated via email.
• Unforeseen Issues: Full refunds issued if necessary.
• Combined Orders: Shipped together once pre-order items are ready.
• Agreement: Placing an order signifies acceptance of these terms.
• Liability: Hoolies is not liable for any pre-order related losses or damages.
• Full Pre-order policy is available on our website.
International Wholesale:
• Exports: Available for bulk orders
• Online Store: Exclusively for South African customers.
• Inquiries: Contact us for wholesale and reseller details.
