Hoolies Online Orders ship to South Africa only. Exports to wholesalers only.
Due to the large upsurge in traffic during our bi-annual promotion we are experiencing major technical challenges with the Fastway courier billing plugin.
If a courier fee does not appear on your order, we will mail you a separate request for settling this cost.
Our IT technicians are busy trying to resolve this issue. We appreciate your support and patience while this problem is resolved.
Couriers provide safe and secure delivery during level 2. Please expect delays due to high volume demand and sanitizing regulations.
- Flat shipping fee to main centers: 60.00 ZAR.
- Cost calculation at checkout: Regional and remote areas.
Extended delivery times may apply during level 2.
Your order is a priority. We will do our utmost to expedite delivery.
Couriers are busier than usual, and we are taking more time to wrap parcels due sanitizing regulations.
Under normal conditions, the following turnaround times apply.
- 48 – 72 hours for Main Centers * (See Level 2 conditions)
- 72 + hours for Outlying Areas * (See Level 2 conditions)
Exact Times: Our courier service does their absolute best to deliver on time, however, we cannot guarantee an exact delivery date or time.
Gifts: Please specify any special delivery instructions during checkout in the ‘note’ section. We gladly offer free gift wrapping and will remove tags.
No deliveries to P.O Boxes.
If you are not available to receive your parcel, a surcharge for re-delivery may be raised by the courier.
REMOTE areas including Farms or Game Farms will be sent to your closest Speed Services Counter.
COLLECT – Durban HQ
- Cost: Free
- Safety: Customers collecting must wear masks and sign a register in keeping with level 2 regulations.
- For Durban residents only.
- Turnaround time: You will be notified within 3-5 days to collect.
- Address: 73 Acutt ave, Briardene. (Just off North Coast rd, near Ellis Park Butchery, Brownsdrift area)
- Hours: Monday to Thursday 8am – 3pm. Fridays 8am – 12.30pm.
- Walk-in sales. We are only open to the public on special sale days. Please sign up to our VIP list for pre-alerts. The next open day is planned for later in 2020. Strict hygiene controls will apply to protect our customers.
When do we send your order?
(under normal conditions – see notes regarding COVID level 2 delays)
For Credit Card / Debit Card Payments:
Once payment confirmation has been received by us, usually within 24 hours
For Bank Transfers (EFT) or Direct Deposit:
Once payment has reflected in our account, usually within 24 hours.
As soon as your order is sent, we will send you a notification which includes a tracking / waybill number so that you can call to follow up on your parcel.
If our courier service is unable to meet the estimated delivery time, neither them nor Hoolies will be held liable for any losses, liabilities, charges, costs or damages as a result of late delivery.