Extended Delivery times apply during Sales Promotions.

Delivery Costs
Most Main centres:  +- R 60.00
Durban regional: +- R 39.00 
Outlying areas: Cost calculation at checkout
Wholesale orders: Courier cost to be quoted on confirmed order
Estimates are excluding VAT.

Delivery times once collected by couriers
Extended delivery times apply during sale promotions or pre-order wait times. Please check the item description for an estimated delivery time.
 3-5 business days to main Centres
 5-8 business days to outlying areas
10+ days for rural and remote areas

As soon as your order is sent, we will send you a notification via text and email which includes a tracking/waybill number so that you can follow up on your parcel. Please check your junk and spam folders as well.
We partner with Fastway, Courier Guy, and Rhenus to deliver to the address you provided. 

Please note:

Confirmed Orders cannot be canceled or amended. If you would like to, you can log an exchange once your product is delivered. (Non-sale goods only. Pre-order items do not apply)
If you change your mind before your order has been sent, you will still receive delivery and can then log an exchange or return request within 7 days of receipt.

The delivery address can’t be changed once the order has been placed, as the information has already been sent to the distribution center for processing.

Exact Times: Our courier service does its absolute best to deliver on time, however, we cannot guarantee an exact delivery date or time.

Gifts: Please specify any special delivery instructions during checkout in the ‘note’ section. We gladly offer gift wrapping and will remove tags.

PO Boxes: No deliveries to P.O. Boxes.

Non-Delivery: If you are not available to receive your parcel, a surcharge for re-delivery may be raised by the courier.

If the customer is not at the address provided or refuses delivery, the parcel will be returned to us. Both delivery and return courier fees plus a 10% handling fee will be due by the customer. The balance will be refunded to the customer within 7-10 days of Hoolies receiving the goods back in good order.

Durban Collection – Not available / No Factory access.
Deliveries and returns are handled by a separate distribution facility. A reduced delivery rate applies to Durban customers.
Courier Fee for returns: +- R60.00 (Quote dependent on varying couriers) 

As soon as your order is sent, we will send you a notification via text and email which includes a tracking/waybill number so that you can follow up on your parcel. Please check your junk and spam folders as well.
We partner with Fastway, Courier Guy, and Rhenus to deliver to the address you provided. 

If you are unable to accept the goods yourself, please ensure that an authorised representative is available at the delivery address. Any person that takes delivery of the goods at the delivery address is presumed to be authorised to accept the goods on your behalf.

If our courier service is unable to meet the estimated delivery time, neither they nor Hoolies will be held liable for any losses, liabilities, charges, costs, or damages as a result of late delivery.

Certain areas are classed as “high risk” for deliveries. If your address is in one of these areas, our couriers may contact you to make alternative delivery arrangements. It may be held at the closest depot for you to collect.

Deliveries take place between 08h30 and 17h00 on weekdays (Monday to Friday, excluding public holidays) 

Should you have any hassles concerning delivery or in rare cases, damaged goods, please get in touch on our Contact page.

Returns and Exchanges
Log an Exchange or Refund Request Online within 7 days
Terms and Conditions (See Full Terms and Conditions accepted on checkout)

Some items cannot be returned or exchanged,  such as sale items, goods made to order, and pre-order items.

If an incorrect postal code is entered, your parcel will be sent to the incorrect depot. Additional charges may apply to reroute your parcel.

Hoolies only accept exchanges for items purchased on For purchases made from other retailers, please refer to that retailer’s sale and return policy.

Goods returned in transit remain the purchaser’s responsibility until received in good order by us.

Washing instructions must be adhered to. Cotton items washed in hot water, in an over-full machine, or excessively rubbed by hand, will damage the prints. Damage caused by non-adherence does not qualify for claims.

Items must be in the original state, unwashed, and with tags still attached. 

Goods received by the customer beyond the 7-day period, do not qualify for a return or exchange, irrespective of tags still being attached and if items are unworn. 

See full policy here

How to Log an Exchange or Refund Request.
Within 7 days of receipt of your order, Log an online Return or Exchange Request.

  • You courier to us:
    73 Acutt Ave, Briardene, Durban 4051. Tel: 031 5631168
  • We do not collect from the post office or any other counter-to-counter service providers. 
  • We collect: A collection courier fee applies.

You will be refunded to the card you used for your order within 10 business days after the goods have been inspected, less the courier fee if we collected them.
Place a new order for the items you would like to replace the returned item with.

Missing Items
Check that your parcel has not been tampered with. If it has, take a photo and Contact Customer Care straight away. Claims for shortages must be reported within 24 hours of courier receipt. After this, we will be unable to assist, replace missing items, or claim from insurance.

Pre-Order Terms and Conditions

The terms below form part of the terms and conditions of sale and are accepted by the customer on checkout.

1. Pre-orders require payment to be made at checkout.

2. Due to the nature of pre-order items, orders cannot be canceled or amended as items pre-ordered are cut and made especially for the customer.

3. Expected shipping dates are estimated on the product listing item. Usually, pre-order items are available within 2 weeks but we cannot guarantee an exact shipping date.

4. If there are any delays beyond what is stipulated in the product description, you will be notified by email.

5- Should a circumstance arise beyond our control, such as a non-delivery of fabric for a pre-order, the full order value will be refunded to the method of payment used for the pre-order.

6. If you combine in-stock and pre-order items, ALL items will be shipped together when pre-order items are available.

7. Once you place an order with us, it means that you accept these terms & conditions.

8. Hoolies shall not be liable to the pre-ordering customer for any loss and/or damages of any kind suffered in connection with these Terms and Conditions and/or the Pre-Order.

Exports exports wholesale to other countries. Regrettably, our online store only caters to South African residents.

Contact us to find out about Wholesaler and Reseller options.