Hoolies is committed to making sure our customers are completely satisfied with their purchase and adhere to the Consumer Protection Act of South Africa.
If if you are not happy with your purchase for the reasons below, we will happily assist you.
I’ve changed my mind
Notify us here within 7 days of receipt of goods.
We will send a courier, and the cost of collection will be deducted from your refund.
Please note we do not collect at a Post Office, and your delivery must be marked “door to door”
Quality problems
Notify us here if the clothing item is not the quality you would expect from Hoolies. We will collect and send you a replacement item at our own cost.
RETURN GUIDELINES
1. Hoolies can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted.
2. Damaged merchandise will be refunded or exchanged at no additional cost provided this is done within 6 months from date of delivery.
4. All sale items are considered final sale and not returnable.
5. Once we receive the item(s) back we will inspect it and replace it if faulty and no extra cost to the customer.
All credits will be refunded to the credit card used or Hoolies account at the time of return. Please allow 5-7 days after receipt and inspection of the returned items for tour credit. Hoolies reserves the right to refuse any returns upon final review if all above guidelines have not been met.
Sales Tax
Hoolies is based in South Africa and VAT is included in the price of the item.
Our Promise
At Hoolies online store we are committed to serving our customers with the highest quality of children’s clothing, service and value.
We are constantly striving to improve your online experience and would love to hear your suggestions on how we can better meet your needs.
We invite you to tell us what you like, what you don’t like, and your ideas on how we can improve your overall shopping experience.
Contacting us
If there are any questions regarding these policies you may contact us using the information below.
Instant Message online
Tel: 031 563 6334
