Hoolies is committed to making sure our customers are completely satisfied with their purchase and adheres to the Consumer Protection Act of South Africa. We gladly offer a 14-Day Return Policy.
WRONG ITEM / SIZE ORDERED: Notify us here. Courier charge of R118.00 (main centers) or R160.00 (outlying areas) (PS. Double courier fees for collection & return of item) will be levied. Please note we do not collect at a PO and your delivery must be marked “door to door”
HOOLIES MESSED UP *gulp*: Notify us here. We will collect and send you a replacement item at our own cost.
RETURN GUIDELINES
1. Hoolies can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted.
2. Damaged merchandise will be refunded or exchanged at no additional cost provided this is done within 6 months from date of delivery.
4. All sale items are considered final sale and not returnable.
5. Once we receive the item(s) back we will inspect it and replace it if faulty and no extra cost to the customer.
All credits will be refunded to the credit card used or Hoolies account at the time of return. Please allow 5-7 days after receipt and inspection of the returned items for proper credit. Hoolies reserves the right to refuse any returns upon final review if all above guidelines have not been met.
Sales Tax
Hoolies is based in South Africa and VAT is included in the price of the item.
Our Promise
At Hoolies online store we are committed to serving our customers with the highest quality of children’s clothing, service and value.
We are constantly striving to improve your online experience and would love to hear your suggestions on how we can better meet your needs.
We invite you to tell us what you like, what you don’t like, and your ideas on how we can improve your overall shopping experience.
Contacting us
If there are any questions regarding these policies you may contact us using the information below.
E-mail: admin@hoolies.co.za
Tel: 031 563 6334
