Hoolies is dedicated to your complete satisfaction from placing your order to after sales service. Our returns policy is straightforward and becomes effective once you finalize your purchase.

Clarity is Key
Should any part of our policy seem unclear, don’t hesitate to ask for an explanation before accepting our Terms and Conditions, using the website, or placing an order.

Agreement to Terms
By registering or purchasing from Hoolies online, you confirm that you’ve read and agreed to our Terms and Conditions, including the Returns and Tax Policy, and other policies updated from time to time. You also consent to receive electronic invoices from us.

Price Accuracy
We strive for accuracy in our pricing. If an error occurs, we’ll correct it promptly and inform affected customers of the correct price.

————-

Hassle-Free Returns
Enjoy a 7-day return policy on *eligible products. If you’re not happy with a purchase you are welcome to **return it and order a replacement.

*Exchange Eligibility

• Items can be exchanged or returned within 7 days if they’re unsuitable.
• Defective items are eligible for exchange up to 30 days from receipt (we cover collection and re-delivery).
• Orders must be placed on hoolies.co.za.
• Items must be unwashed, undamaged, and with all tags attached.

Non-Qualifying Items

• Products purchased from other websites or outlets.
• Pre-order, sale, and items bought with coupon codes.
• Gifts (the original purchaser should initiate the return).
• Used or damaged items.

Flawed Items

Defective Item Policy

• Collection & Re-delivery: Items found to be genuinely defective are eligible for collection and re-delivery at no charge. If the returned item is found to be undamaged or not defective, a service fee applies.
• Item Descriptions: Please ensure you carefully read the product descriptions before purchase, as customer oversights do not classify as product defects.
• Colour & Display Variations: Differences in color due to screen variations are not considered defects and may vary slightly from images displayed online.
• Sizing & Fit: Items purchased in the incorrect size or experiencing fit issues are not classified as defective. We encourage customers to consult our Size Chart before ordering to ensure the best fit.
• Timeframe for Defects: Defective items reported after 30 days will be reviewed in accordance with the Consumer Protection Act of South Africa, considering fair wear and tear within six months of purchase.
• Resolution Options: If a defective item is deemed repairable, it will be repaired and re-delivered at no cost. If repair is not possible, a new item will be provided as an alternative solution.

---

Order Terms & Delivery Details

• Order Changes: Once confirmed, orders can’t be cancelled or modified. Exchanges are possible post-delivery (excluding sale and pre-ordered goods).
• Door to Door Delivery costs vary by region and are calculated at checkout, excluding VAT.
• Pudo Locker Deliveries: The cost for delivering a standard size parcel to a Pudo Locker is R79 or more as prices may be increased by Pudo from time to time.
• Standard Pudo Parcel Size: If your Pudo parcel exceeds the standard size, additional charges will be applied after checkout.
• Uncollected Pudo Parcels: Customers are responsible for collecting their Pudo Locker parcels. If a parcel is not collected within 36 hours of notification, a rerouting fee and a handling charge of 15% will be applied.
• Pudo deliveries are quoted to lockers and not kiosks Additional levies will be raised if a parcel request is to a Pudo Kiosk.
• Delivery times may extend during sales or pre-order periods; check item descriptions for estimates.
• Tracking: Once shipped, you’ll receive a notification with tracking details to your provided email and cell.
• Accurate Contact Information: Please ensure that the email address and cell number provided at checkout are accurate. Hoolies is not liable for missed deliveries due to incorrect contact information. Missed deliveries will incur return courier and handling fees of 15%.
• Missed Deliveries: Please be aware that we are not liable for any missed deliveries due to spam filters or other email issues. Redelivery fees will apply to any missed deliveries.
• No Guarantees: We cannot guarantee exact delivery dates or times. No claims or refunds for late deliveries beyond our control will be entertained.
• Post Boxes: No deliveries to P.O. Boxes.
• Non Delivery: If you refuse delivery or are not present, return fees and a handling charge if 15% will apply.
• Returns: Courier fees for returns are approximately R95.00 and vary by area.

Pre-Order Terms

• Pre-orders require upfront payment and cannot be canceled or amended.
• Expected shipping dates are estimates and subject to change.
• In case of unforeseen delays or non-delivery of pre-order materials, a full refund will be issued.

Additional Information

• Goods in transit remain your responsibility until received by Hoolies.
• Report any tampering or missing items within 24 hours of receipt.
• Sale items are final sale and not eligible for return or exchange.
• Hoolies includes 15% VAT in all prices.
• Door to Door Courier charges are calculated at checkout. Pudo is for a standard size, larger sizes will be quoted after check out.

Our Commitment
We aim for perfection in quality, service, and value. If an issue arises, we’re here to resolve it promptly.

Need Assistance?
For any policy-related questions or concerns, please reach out to us via email.