Hoolies is dedicated to ensuring a seamless and effortless refund process for your convenience.
Items that qualify
Within 7 days of receipt, ordered on hoolies.co.za, returned in the condition it was received by the customer.
Items that do not qualify
Pre-order, *Sale or marked non-returnable. Gifted, used, damaged or laundered items.
Flawed/Incorrect items
We apologise if you received a damaged item. If an item is defective, collection and re-delivery fees are on us.
Important Information
- Exchanges are not done automatically, a new order must be placed.
- Refunds are calculated as follows:
Nett Item Value paid (after discount, if applicable)
Less Courier Collection Fee (if we collect)
(Initial Courier fees are not refundable.) - Own Courier: Returns must be to our door. We do not collect from lockers or other depots.
- No in person returns, exchanges, or collection facilities are available at our Durban factory.
- Courier Fees are not refunded.
How to Submit a Return / Exchange Request
- Submit a Return: Fill out the return form. Then, place a new order for the items or sizes you want. Your refund will be processed after we receive and verify your returned item.
- Store Credit Option: If you’d rather use a store credit to reorder, we’ll issue it within +-3 days after we receive and inspect your return, minus the cost of return shipping. You can then order the item you want.
- Refund Timing: Expect your refund to be credited within about 7 days following our warehouse’s receipt and inspection of the return, with return shipping costs deducted
See full Returns and Tax Policy
Log your Return
Important Notice:
Our annual closure is from Thursday, 12 December, to 10 January 2025. Your return request will only be processed when we reopen.
*No returns or refunds are allowed on sale items.
*Banking Details Required for Verification:
Payfast needs your banking details to confirm your identity for refunds. The form is secure and encrypted. If you don’t need a refund, fill those fields with zeros.
