Exchange and Returns Request

Kindly Note

Courier collection and re-delivery fees apply.
Exchanges are not done automatically, a new order must be placed.
No exchanges or returns on sale goods.
No in person returns, exchanges, or collection facilities are available at our Durban factory.

How to Submit an Exchange Request

1- Submit the form below, and place a new order for the new items/size(s).
You will be refunded once we receive and approve your return.

2- If you prefer to wait for your credit before re-ordering, we issue a store credit (less courier)
(once the goods have been received and checked by us (+-3 days)

3- Refunds are credited within +-7 days of receipt and approval by our warehouse (less courier collection costs)

See full Returns and Tax Policy

Return Request