Exchange and Returns Request

See Full Terms of Exchange and Returns Policy

Items that qualify

  • Goods ordered on with a valid order number can be exchanged or returned within 7 days of receipt of items.
  • Items are unworn, unwashed, undamaged and with all tags still attached

Items that do not qualify

  • Items purchased elsewhere such as another website or outlet.
  • Pre-order, Sale, Coupon Deals Items and Masks or clearly marked non-returnable.
  • Gifts – please ask the person who purchased on our site to put their request through.
  • Used, damaged or laundered products.

Flawed items

  • Items with flaws qualify for a no-charge collection and re-delivery
  • Unfortunate customer oversights such as not seeing the full garment description does not qualify for no-charge collection and re-delivery.
  • A flaw can only be confirmed upon receipt by the factory, if an item is not flawed, a collection fee applies.

Confirmation and Follow up

  • Place a new order for the items you would like to replace to secure your chosen size(s).
  • Using your own courier, please send to:
    Hoolies – 73 Acutt ave – Briardene – Durban – 4051 – Tel: 0315631168
  • If you opted for Hoolies to arrange a courier collection, we will send our courier to collect on a pre-arranged date.
  • Hoolies will issue you with a store credit less courier once goods have been received and checked by our warehouse within 7-10 days
  • If you require a refund, Hoolies will credit you to your payment method within 7-10 days of receipt and approval by our warehouse.

Exchange and Return Request

Fill out all required fields below.

(If incomplete, the form will not submit)
After you have filled out your request we will revert via email with a confirmation and further details for collection.
(Within 24-48 hours – excluding weekends and public holidays)