Hoolies is dedicated to ensuring a seamless and effortless refund process for your convenience.
Items that qualify
Within 7 days of receipt, ordered on hoolies.co.za, returned in the condition it was received by the customer.
Items that do not qualify
Pre-order, Sale or marked non-returnable. Gifted, used, damaged or laundered items.
Flawed/Incorrect items
We apologise if you received a damaged item. If an item is defective, collection and re-delivery fees are on us.
Important Information
- Exchanges are not done automatically, a new order must be placed.
- Refunds are calculated as follows:
Nett Item Value paid (after discount, if applicable)
Less Courier Collection Fee (if we collect)
(Initial Courier fees are not refundable.) - Own Courier: Returns must be to our door. We do not collect from lockers or other depots.
- No in person returns, exchanges, or collection facilities are available at our Durban factory.
- Courier Fees are not refunded.
How to Submit a Return / Exchange Request
- Submit a Return: Fill out the return form. Then, place a new order for the items or sizes you want. Your refund will be processed after we receive and verify your returned item.
- Store Credit Option: If you’d rather use a store credit to reorder, we’ll issue it within +-3 days after we receive and inspect your return, minus the cost of return shipping. You can then order the item you want.
- Refund Timing: Expect your refund to be credited within about 7 days following our warehouse’s receipt and inspection of the return, with return shipping costs deducted
See full Returns and Tax Policy
Log your Return
*Banking Details Required for Verification:
Payfast requires your banking details to confirm your identity for refund processing. Rest assured, the form used to capture this information is secure and encrypted to protect your privacy. If you do not anticipate needing a refund, please populate those fields with a sequence of zeros or ones.
