Providing our customers with high-quality products is of utmost importance to us, and we understand the frustration that comes with receiving a defective item. We appreciate it when customers bring this matter to our attention, as it helps us improve our processes and avoid such occurrences in the future.
If you received a garment with seam issues or loose trims or perhaps a fabric flaw, we apologize for the inconvenience and disappointment caused. We deeply regret the oversight and will take full responsibility for this error.
To make things right, we offer the following options:
- Exchange: We can arrange a prompt exchange for the same item, ensuring it meets our quality standards before shipping it out to you.
- Refund: If you prefer a refund, we will gladly process it for you. We will also cover any return shipping costs associated with sending back the flawed item.
If upon inspection it is found that the items are not defective, the customer may be liable for the direct costs incurred, such as handling fees and courier costs.
Terms of Conditions on Defective Items
- Please ensure you have read the description of items ordered as it may not be as you expected if you have not read the full description.
- Screen displays may vary and every effort is made to show colours accurately. If the colours received are not exactly as per your screen display or resolution, this is not a defect.
- An item that does not fit is not defective. Follow our Size Chart before selecting a size.
- Items found to be defective after 30 days will be processed in adherence with the Consumer Protection Act of South Africa subject to fair wear and tear within 6 months.
- The customer is not liable for collection or redelivery fees of confirmed defective items.
- A confirmed defective item is subject to a physical quality inspection by our quality department.