Exchange and Returns Request

Items that qualify
Within 7 days of receipt, ordered on www.hoolies.co.za, returned in the condition it was received by the customer.
Items that do not qualify
Pre-order, Sale, or Coupon deals or marked non-returnable.
Gifted, Used, Damaged, or Laundered items.
Flawed/Incorrect items
We apologise if you received a less-than-perfect item. If an item is defective, shipping fees do not apply. More here

Kindly Note

Courier collection and re-delivery fees applies
Exchanges are not done automatically, a new order must be placed.
No exchanges or returns on sale goods.
See Full Terms of Exchange and Returns Policy

Durban customers, please note:
Deliveries and exchanges are done from a central distribution facility serviced by our courier.
No returns, exchanges, or collection facilities are available at our factory.

How to Submit an Exchange Request

  • Submit the form below, and place a new order for the new items/size(s).
    You will be refunded once we receive and approve your return.
  • If you prefer to wait for your credit before re-ordering, we issue a store credit (less courier)
    (once the goods have been received and checked by us (+-3 days)
  • Refunds are credited within +-7 days of receipt and approval by our warehouse (less courier collection costs)

Return Request